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People experiencing issues with their internet or mobile phone now have one place where they can get free independent advice and help to solve their problems.

Local MP Darren Chester said the newly launched Regional Tech Hub would help Gippslanders to more easily resolve telecommunications headaches.

“The Regional Tech Hub is for people living in regional and rural areas to help them better understand the telecommunications options available to them,” Mr Chester said.

“It will be a one-stop source of independent, practical advice to help people decide which option best suits their needs, and fix problems they are having with their phone and internet connections.

“The hub provides a range of telecommunications information. It explains the different ways customers can connect to the NBN and helps customers to determine which service is available in their area, and shows ways to boost barely-there mobile phone reception.

“Mobile phone and internet coverage is critical to the economic growth and prosperity of regional Victoria and we need to do what we can to arm people with the knowledge they need to take advantage of the technology available to them.”

The Regional Tech Hub has been funded as part of the Government’s $220 million Stronger Regional Digital Connectivity Program, which was announced in March 2019 in response to the recommendations of the 2018 Regional Telecommunications Review.

The National Farmers’ Federation (NFF) was selected to develop and run the hub following a tender process earlier this year.  The NFF is working with the Australian Communications Consumer Action Network to ensure the information provided is practical, relevant and easily accessible.

Regional Communications Minister Mark Coulton said the Federal Government was committed to improving digital connectivity and access to the internet for all Australians.

“The Regional Tech Hub is an important part of our approach to ensuring people understand all the options available to them, from mobile networks to the NBN Sky Muster Plus,” Mr Coulton said.

The NFF has been contracted to deliver the Tech Hub for an initial 12 months with an option for a two-year extension.

People needing practical advice on their telecommunications options and issues can visit the Regional Tech Hub website at www.regionaltechhub.org.au or call 1300 081 029.

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